We pride ourselves on putting people first, doing the right thing and being relentlessly helpful in every way. Your feedback is important to us, so we’d love to hear from you.
If you have a complaint, please contact us using one of the contact methods below:
Email: complaints@avantifinance.co.nz
Phone: 0800 808 003 or 09 571 0720
Post: Avanti Finance Limited
Private Bag 11 917
Ellerslie
Auckland 1542
Our complaints process
1. If you’ve made a complaint to us, we’ll acknowledge your complaint as soon as possible and always within two working days.
2. We aim to have your complaint resolved within five working days and will email or write to you outlining the resolution. If, after five working days, we can’t resolve your complaint, we’ll keep working on it and aim to resolve it within 20 working days.
3. If for some reason we cannot resolve your complaint within 20 working days, we’ll write to let you know why we need more time.
Financial Services Complaints Ltd
If you’re unhappy with the outcome of your complaint or if it hasn’t been resolved within 40 working days, you can contact Financial Services Complaints Ltd (FSCL). FSCL is an independent dispute resolution scheme that we belong to.
It will not cost you anything to refer your complaint to FSCL and you can contact them in the following ways:
Phone: 0800 347 257 or 04 472 3725
Email: info@fscl.org.nz
Post: FSCL
P O Box 5967
Wellington 6140
